How Plumm works

Start your mental wellbeing journey in 3 simple steps and connect with our global
network of accredited therapists.

Step 1: It’s a match!

Answer a few quick questions and we will match you to the right therapist (based on your needs). Simple.

You’re in good hands - our therapists are fully checked and accredited.

Pick when you want your first session, from as early as the very next day.

Let your therapist know how you’re feeling so they’re ready to support you from your first session.

plumm step to connect
plumm step to connect

Step 2: Connect

Pick a subscription plan.

Sign up and share your deets with us.

Pay securely online.

We’ll shoot you a booking confirmation by email.

Step 3: Let’s get cracking

Forget stuff? We got you. We’ll send you session reminders.

Sign in and start your live video or chat therapy session.

Need help? Just reach out on Live Chat.

Completed it? Share some feedback on your therapist. Leave your name, or not – totally up to you.

plumm step to connect

Is Plumm secure?

Yes. All conversations between you and your therapist are 100% confidential and encrypted.

Certified and accredited therapists

All of our therapists are fully accredited and go through a vetting process making sure they are the right fit for what you need.

GDPR and HIPAA compliance

Plumm is a 100% GDPR and HIPAA compliant solution – your data is safe with us.

Payment security

We have checks in place to make sure your payment information is secure.